Online Service System Privacy Policy

Shenzhen Growatt New Energy Technology Co., Ltd. (hereafter referred to as Growatt or us) is committed to the research, development, production and sales of solar inverters, and also provides software monitoring and management services to customers. Growatt respects your corporate privacy rights. Refers to any information that refers to a recognized or identifiable person ("data subject"). This service agreement is designed to explain how we collect, share and use your business information and how you exercise your privacy rights. We will use and process your personal data to the extent applicable to applicable data protection and data security laws. If you have any questions or concerns about our use of your business information, please contact us through the contact details shown in this service agreement.

Email address:

1. Collected corporate data and purpose

In order to provide enterprise online services, Growatt collects customer data, administrator data and other supporting data. Administrator data refers to the information provided to Growatt at the time of registration. Administrator data includes information such as your name, address, phone number, and email address, as well as aggregated usage data associated with your account.

Administrator data refers to information that identifies an enterprise when used alone or in combination with other information. This data will be submitted directly to us when you use our website, products or services, and when interacting with us, for example, when you create an account or contact us for support;or we record how you interact with our website ,products、services, for example, through technologies such as cookies, or receiving usage data from software running on your device. Where permitted by law, we also obtain data from public and commercial third-party sources, for example, we support our services by purchasing statistics from other companies. The data we collect depends on how you interact with Growatt , the websites you visit or the products and services you use, including name, gender, business name, address, email address, phone number, login information (account number and password).

We also collect the information you provide to us and the content of the messages you send us, such as the information you enter or the questions or information you provide to receive customer support. You may be required to provide your business data when using our products or services. In some cases, you may choose not to provide corporate data, but if you choose not to provide it, we may not be able to provide you with the product or service, or respond to or resolve the issue you are experiencing.

Collecting this information allows us to better understand the user's device information and their operating habits. We use this information for internal analysis purposes to improve the performance of our systems and equipment.

In general, we will only use the collected corporate information for the purposes described in this privacy notice or for the purpose we explain to you when collecting corporate information. However, if local applicable data protection laws permit, we may also use your information for other purposes that are different from what we tell you (for example, for public interest purposes, for scientific or historical research purposes, for statistical purposes, etc.) .

2. With whom does Growatt share your company information?

We may disclose your business information to the following categories of entities:

1. Our group companies, or partners who deal with corporate information in other ways, for the purposes described in this privacy notice, or when we collect your business information.

2. Third-party organizations, such as distributors and installers, who will provide services to your business, such as power station operations. We will only share such data to these third parties when we need to fulfill the contract with you.

3. We believe that you need to provide your company information for the following reasons:

  • (1) Applicable to law;
  • (2) Implement, establish and maintain our legal rights;
  • (3) Disclosure to any competent law enforcement agency, regulatory agency, government agency, court or other third party is necessary to protect the vital interests of you or others.
  • 4. Communicate with the actual or potential buyer (and its agents and consultants) about any actual or proposed purchase, merger or acquisition of any part of our business, but we should notify the buyer that only your business information must be used for the purpose contained in this privacy notice.

    5. Disclose to anyone else after obtaining your consent


    Cookies are small data files that are placed on your computer or mobile device when you visit a website. Website owners use cookies extensively to make their websites run efficiently, run more efficiently, and report information to them.

    Our purpose of enabling cookies is the same as that of most websites or Internet service providers to enable cookies, which is to improve the user experience. With cookies, websites can remember a single visit (using a session cookie) or multiple visits (using a permanent cookie). With cookies, websites can save settings such as the language of a computer or mobile device, font size, and other browsing preferences. This means that users do not have to reconfigure user preferences every time. If a website does not use cookies, the website treats them as new visitors each time they open a web page. For example, if you log in to one website and go to another page, the website will not recognize you and you will be logged out again. We do not use cookies for any purpose other than those stated in this policy. You can manage or delete cookies based on your preferences. For more information, please see You can clear all cookies saved on your computer, and most web browsers have the ability to block cookies. But if you do this, you will need to change the user settings yourself each time you visit our website.

    4. How to access or modify your corporate data

    You should ensure that all corporate data submitted is accurate. We will do our best to maintain the accuracy and completeness of our corporate data and update it in a timely manner.

    In case of applicable legal requirements, you may

  • (1) Have access to the specific corporate data we hold about you;
  • (2) Require us to update or correct your inaccurate company data;
  • (3) Reject or restrict us from using your company data;
  • (4) Ask us to delete your company data.
  • If you would like to exercise the relevant rights, please email us. To be safe, you may need to provide a written request. We will refuse to process a request if we have a reasonable basis to believe that the request is deceptive, unenforceable, or harmful to the privacy of others.

    You are also entitled to withdraw your consent at any time when Growatt processes your business data based on your consent, as required by applicable law. However, the withdrawal of consent does not affect the legality and effectiveness of our processing of corporate data based on your consent prior to cancellation, nor does it affect our ability to process your business data based on other appropriate justifications.

    If you believe that our processing of your business information does not comply with applicable data protection laws, you can contact a legal data protection agency. Contact information for EU data protection agencies can be found at:

    5. How to protect enterprise information security

    We use the appropriate technical means and organizational measures to safeguard the corporate information we collect. The steps we take are designed to provide you with a level of security that matches the risk of processing your business information. The specific measures we take include Secure Sockets Layer (SSL) encryption to ensure that your data is securely transferred from your browser to our network system.

    6. How your corporate data is transferred globally

    Growatt is a multinational company, which means that your company data collected by Growatt may be processed in the country where you use the product or service, in Growatt or its affiliates, subsidiaries or service providers, Business partners located in other countries of the organization or are accessed from these countries. Data protection laws may vary in these countries. In such cases, we take steps to ensure that the data we collect is processed in accordance with the requirements of this policy and applicable laws. Including when the corporate data of the data subject located in the EU is transferred to a country or region of the same level of data protection that is not recognized by the European Union, we use various legal mechanisms, such as signing the standard contract terms approved by the European Commission or requesting your consent for cross-border Transfer of corporate data or security measures such as data anonymity prior to cross-border data transfer.

    7. Data storage

    We store business information collected from you based on our ongoing and legitimate industry needs (such as providing you with the services you need or complying with applicable legal, tax, and accounting requirements).

    If we do not process your corporate information for ongoing legal industry needs, we will delete or anonymize it. If this is not possible (for example, because your business information is already stored in the backup archive), then we will Store your business information securely and avoid further processing before you can delete it.

    8. Your data protection rights

    At any point in time we possess or process your personal data, you have the following rights as a data subject:

    Access: You have the right to ask for a copy of the information we hold about you.

    Right to Correct: You have the right to correct any inaccuracies or incompleteness we hold about your data.

    Right to forget: In some cases, you may request that the data we hold about you be removed from our records.

    Handling Restrictions: Under certain conditions, the right to restrict processing is applied.

    Portability rights: You have the right to transfer the data we hold about you to another organization.

    Right of objection: You have the right to object to certain types of processing, such as direct marketing.

    Right against automatic processing (including analysis): You also have the right to accept the legal effects of automatic processing or analysis.

    Judicial review rights: If the organization name rejects your application under authorization, we will explain the reason to you. You have the right to file a complaint as described in clause 10 below.

    All of the above requirements will be sent if a third party is involved in processing your personal data.

    9. Agree to this agreement

    By agreeing to this Privacy Notice, you are allowing us to process your corporate data for specific purposes. Growatt needs your consent to process your business data, but agrees that it must be given explicitly. If we ask you to provide sensitive data, we will tell you why and how to use it. You can withdraw your consent at any time (contact Growatt, contact email:

    10. Complaint

    If you wish to file a complaint about how Growatt handles your personal data or how to handle your complaint, you have the right to file a complaint directly with the regulatory agency and the data protection representative of the organization name, Data Protection Officer/GDPR owner.

    11. Update of this privacy notice

    We may update this Privacy Notice from time to time to accommodate legal, technical or commercial developments. When we update this privacy notice, we will notify you in an appropriate manner to comply with our revised meaning. If applicable data protection laws require us to obtain your consent in the substantive amendment of the privacy notice, we will comply with the law.

    12. How to contact us

    If you have any questions, comments or suggestions, please contact us at

    Online Service System User Agreement


    Welcome to use Online Service System, hereinafter referred to as this System!

    The Online Service System User Agreement (hereinafter referred to as "the agreement") applies to users using this System. Please make sure to read carefully, fully understand the contents of the terms, especially for the corresponding terms of limitation or exemption, as well as a separate agreement to open or use a service, and choose to accept it or not.

    I. Scope of the agreement

    The agreement is made between you (data subject) and Shenzhen Ginverter New Energy Co., Ltd(hereinafter referred to as Ginverter or the company).

    II. Protection of users' personal information

    2.1 You need to fill in some necessary information during the registration process, please keep this information up to date so that Ginverter can help you and serve you better. If national laws and regulations have special provisions, you need to fill in the true identity information. If the information you filled in is incomplete or inaccurate, you may not be able to use the service or be restricted during use.

    2.2 Ginverter strives to protect personal information with users, and the personal information protection is a fundamental principle of Ginverter. Without your consent, Ginverter will not disclose your personal information to any other company, organization or individual except our company. Unless you breach the agreement, which leads to a complaint or accountability by the competent authority, or otherwise stipulated by laws and regulations.

    2.3 This System serves all users who use smart home devices. We will continue to maintain the application to improve the user experience during your use of the System. If necessary, Ginverter may use the information you submitted. Please use the relevant services carefully and independently.

    2.4 To better protect your personal information, please understand the relevant functions, rules and settings of this System as soon as possible.

    III. Content of services

    3.1 The details of this System online service are provided by our company according to the actual situation. The company reserves the right to change, suspend or terminate part or all of its services.

    3.2 This System is designed to provide users with remote monitoring solutions for photovoltaic power stations. For the consideration of operating costs, it may provide differentiated services according to the development of the company's business, and some services or functions involve payment. At the same time, it does not rule out the possibility that free services will be cancelled in the future. In this case, the company will make a clear prompt on the relevant page. If the user does not agree to pay the fee, he may not accept the relevant network service.

    3.3 Besides the related network services provided by the Company, the device (e.g. computers, modems and other devices related to Internet access) and the costs (e.g. telephone and Internet charges for Internet access) related to the related network services shall be paid by the users themselves.

    3.4 Users should use authentic software to receive network services.

    IV. Third-party products and services

    4.1 This System may contain products or services provided by third parties. When you use products or services provided by the third parties, there may be other relevant agreements or rules, please read them carefully and abide by them.

    4.2 If you have any disputes in the use of third-party products or services, please contact the third party directly, we will provide the necessary assistance according to the law.

    V. Storage of data

    5.1 We will make sure that your relevant data will not be deleted or stored during the use of this System. You will also need to backup important data outside this System.

    5.2 Ginverter will determine the maximum storage period of your data in this System on the server, the maximum storage space allocated for a single user, etc. According to your own needs, you can backup the relevant data in this System.

    5.3 If your service is terminated or cancelled, Ginverter will permanently remove your data from the server. After the service is terminated or cancelled, Ginverter is unable to return or restore any data to you.

    VI. User code of conduct

    6.1 You shall not use this System for the following acts, including but not limited to:

  • (1) Take the publication, transmission, dissemination and storage of content that violates national laws, endangers national security and unity, social stability, public order and good customs, social morality and insults, libel, obscenity and violence;
  • (2) Publish, transmit, disseminate and store contents that infringe upon the lawful rights of others, such as the right to reputation, portrait, intellectual property, trade secrets, etc;
  • (3) Make up facts, conceal the truth, mislead or deceive others;
  • (4) Publish, transmit and disseminate advertising and spam information;
  • (5) Engage in other acts that violate laws, regulations, policies, public order, good customs, social morality, etc.
  • 6.2 The Company shall have the right to make independent judgments and to remove, block or disconnect links by technical means if it finds or receives reports from others that the information you have published violates this agreement. At the same time, the company has the right to take measures including, but not limited to restrict, suspend or terminate your use of all or part of the functions of this System and pursue legal liability depending on the nature of the user's behavior .

    6.3 If any third party damages happened as a result of your breach of this article, you shall be liable independently; Ginverter will provide the necessary assistance, but shall not be liable for it.

    VII. Software form of this service

    This System provides services to users through software, we are willing to abide by the following terms with you.

    7.1 We may develop different software versions for different terminal devices. You should choose to download and install the appropriate version according to the actual situation.

    7.2 You can obtain the software directly from our website or from a third party authorized by our company. If you obtain software or install the same name System as our software from a third party not authorized by the company, we can not guarantee that the software can be used normally.

    7.3 In order to enhance the user experience and improve the service content, the company will provide software updates from time to time (these updates may take the form of software replacement, modification, function optimization, version upgrade, etc). In order to improve the user experience and ensure the security and consistency of the service, the company has the right to update the software without special notice to you, or change or limit some of the functional effects of the software.

    7.4 After the release of the new version of the software, the old version of the software may not be available. We do not guarantee that the old version of the software will continue to be available and the corresponding customer service, please check and download the latest version timely.

    7.5 We want people to use this System to better manage their home appliances and enjoy more convenient living services, but not at the expense of others. The user therefore agrees not to undertake the following activities:

  • (1) Delete the information about the copyright on the software and its copies;
  • (2) Reverse engineer, reverse assemble, reverse compile, or otherwise attempt to discover the source code of the software;
  • (3) Use, lease, lend, copy, modify, link, reprint, compile, publish and create mirror sites for the contents of the intellectual property rights of the company;
  • (4) Copy, modify, add, delete, connect or run the software or the data released into the memory of any terminal during the operation of the software, the interaction data between the client and the server during the operation of the software, and the system data necessary for the operation of the software. Create any derivative works, including but not limited to using plug-ins, or third-party tools/services not authorized by the company to access software and related systems;
  • (5) By modifying or forging the instructions and data in the operation of the software, adding, deleting, changing the functions or operating effects of the software, or operating or disseminating the software and methods used for the above purposes to the public, regardless of whether these actions are for commercial purposes;
  • (6) Log in or use the company's software and services through third-party software, plug-ins and systems that are not developed or authorized by the company, or produce, publish or disseminate such tools;
  • (7) Other acts not expressly authorized by the company.
  • VIII. Other

    8.1 Your use of this System shall be deemed to have read and agreed to be bound by this agreement. As we will constantly improve our services and develop new features, we need to update this clause from time to time to accurately reflect our services. Unless otherwise required by law, we will notify the user before making a change to this clause so that the user has the opportunity to consult before the change becomes effective. Once any updated terms take effect, users will be bound by such updated terms if they continue to use our products.

    We want users to continue to use our products, but if users do not accept our updated terms and do not want to continue to be users of this System, users can delete their accounts at any time.

    8.2 If any dispute arises between you and the company, it shall be settled through friendly negotiation first; if not, you agree to submit the dispute to the people's court with jurisdiction in the place where this agreement is signed.

    8.3 The title of all the provisions of this agreement is for ease of reading only, they has no practical meaning and can not be used as a basis for the interpretation of the meaning of the agreement.

    8.4 No matter the terms of this agreement are partially invalid or unenforceable for any reason, the remaining terms are still valid and binding on both parties.