隐私政策Privacy Policy

我们是谁?Who are we?

深圳古瑞瓦特特新能源股份有限公司一直致力于做世界一流的新能源解决方案供应商,竭力为用户打造一个智能化、人性化的光伏监控软件。我们将通过本APP为您提供光伏电站远程监控管理以及在线付费延保服务。

Shenzhen Growatt New Energy CO., Ltd(known as Growatt) is dedicated in becoming the world class new energy solution provider, will build an intellectual solar monitoring software. Growatt will provide remote monitoring and online purchasing warranty extesnion for your solar plant through this APP.

深圳古瑞瓦特特新能源股份有限公司尊重您的个人隐私权利。本协议旨在释明我们如何收集、分享和使用您的个人信息,以及您如何行使您的隐私权利。如果您对我们使用您的个人信息有任何疑问或顾虑,请通过本协议底部所示联系方式与我们联系。

Growatt respect your personal privacy. The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the Growatt. By means of this data protection declaration, Growatt would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

本公司严格遵守法律法规,遵循以下隐私保护原则,为您提供更加安全、可靠的服务:

Growatt will strictly comply with law and regulations, obey following privacy protecting principle to provide safer and more reliable service.

1、安全可靠:我们竭尽全力通过合理有效的信息安全技术及管理流程,防止您的信息泄露、损毁、丢失。

Safety and reliability: Growatt would avoid your information leakage, damage and loss with reasonable information security technology and management procedures.

2、自主选择:我们为您提供便利的信息管理选项,以便您做出合适的选择,管理您的个人信息。

Personal choice: Growatt will provide you convenient information management option for you to make right choice, manage your personal information.

3、保护通信秘密:我们严格遵照法律法规,保护您的通信秘密,为您提供安全的通信服务。

Protect communication secret: Growatt will strictly comply local law and regulations protect your communication secret, providing safe communication service.

4、合理必要:为了向您和其他用户提供更好的服务,我们仅收集必要的信息。

For enhance Growatt service, Growatt would only collect necessary information.

5、清晰透明:我们努力使用简明易懂的表述,向您介绍隐私政策,以便您清晰地了解我们的信息处理方式。

Growatt will try to make clear expressions to introduce privacy policy, for your to understand how Growatt collecting information.

6、将隐私保护融入产品设计:我们在产品或服务开发的各个环节,综合法律、产品、设计等多方因素,融入隐私保护的理念。

During each step of designing for product and service, combine with law, product and design reasons to protect your privacy.

本《隐私政策》主要向您说明:

This privacy policy will explain following objectives:

我们收集哪些信息;

What information we collect?

我们收集信息的用途;

How we use your information.

您所享有的权利。

What rights you have?

希望您仔细阅读《隐私政策》(以下简称“本政策”),详细了解我们对信息的收集、使用方式,以便您更好地了解我们的服务并作出适当的选择。

Hope you could read carefully this privacy policy, understand how we collect and use the information to help you to make suitable choice.

一、我们收集的信息 The information Growatt collect

我们根据合法、正当、必要的原则,仅收集实现产品功能所必要的信息。

Growatt will based on legal, right and necessary principles to collect needed information to achieve our functions.

1.1您在使用我们服务时主动提供的信息

The information you give to Growatt

1.1.1 您在申请付费延保时填写的信息。

The information when you apply for warranty extension.

如:您在申请付费延保时所填写的延保公司名称、用户名、邮箱或手机号,安装地址仅作为延保信息验证,我们将对信息加密处理保护您的隐私。

The user name, email,or mobile number or installation address would be only used for verification when apply for exteinsion, Growatt will encrypt your information for privacy policy.

1.1.2 您在使用服务时上传的信息。

The uploading information when you are using service.

例如,您在使用在线付费延保时时,上传的银行水单

For example, when you are applying for online extension, you upload your bank slip.

1.2我们在您使用服务时获取的信息

The information when you are using Growatt service.

1.2.1位置信息。

Location information

当您使用与位置有关的服务时,我们可能会记录您设备所在的位置信息,以便为您提供相关服务。

When you are using service which needs recording location, Growatt may record your equipment location information for providing certain service.

在您使用服务时,我们在询问下经得同意时获取您的IP地址、GPS地理位置信息;

When you are using Growatt service, will always been asked to approve for your IP address, GPS location.

我们可能会获得您在使用第三方合作伙伴服务时所产生或分享的信息。例如,您使用帐户登录第三方合作伙伴服务时,我们会获得您登录第三方合作伙伴服务的名称、登录时间,方便您进行授权管理。

Growatt may get the third-party cooperation service’s information. For example if you use your user account to login third-party cooperation service Growatt will get the third-party cooperation’s service name, login time and so on.

二、我们收集的个人数据将用于:The personal data would be used for:

我们严格遵守法律法规的规定及与用户的约定,将收集的信息用于以下用途。若我们超出以下用途使用您的信息,我们将再次向您进行说明,并征得您的同意。

Growatt will strictly comply local law and regulations would used the collected information for following objectives, if Growatt will used it for other objectives, Growatt will explain for you and ask for permission.

• 向您提供服务。

Provide service for you.

• 满足您的个性化需求。例如,语言设定、位置设定、个性化的帮助服务。

Fulfil your customized needs like : language setting, location setting and personal help service.

• 产品开发和服务优化。例如,当我们的系统发生故障时,我们会记录和分析系统故障时产生的信息,优化我们的服务。

Product development and service optimization. Like: when Growatt system is down, Growatt will record and analysis systemic error information and optimize Growatt service.

• 安全保障。例如,我们会将您的信息用于身份验证、安全防范、反诈骗监测、存档备份、客户的安全服务等用途。例如,您下载或安装的安全软件会对恶意程序或病毒进行检测,或为您识别诈骗信息。

Safety Guarantee: Growatt will use your information for authentication, safety precaution, anti-fraud detection, archive backup, client’s safety service and so on.

• 管理软件。例如,进行软件认证、软件升级等。

Software management, like software certification, software updating and so on.

• 高效地在线延保。

Fast-efficient online warranty extension.

为了让您有更好的体验、改善我们的服务或经您同意的其他用途,在符合相关法律法规的前提下,我们可能将通过某些服务所收集的信息用于我们的其他服务。例如,将您在使用我们某项服务时的信息,用于另一项服务中向您展示个性化的内容或广告、用于用户研究分析与统计等服务。

For better customer experience and better service improvement purpose or other usage with client’s acceptance, comply with local law, Growatt may use certain part of information for other Growatt service, like when you are using one of Growatt service, your information may be used in other Growatt service to display your customized service.

为了确保服务的安全,帮助我们更好地了解我们应用程序的运行情况,我们可能记录相关信息,例如,您使用应用程序的频率、故障信息、总体使用情况、性能数据以及应用程序的来源。我们不会将我们存储在分析软件中的信息与您在应用程序中提供的个人身份信息相结合。

To ensure the service safety, help Growatt to get better understanding of the APP’s working status, Growatt may record certain information. Like: Growatt may record the frequency you use this APP, error information, total usage condition, performance data and source of the APP. Growatt will not integrate your information with our analysis software.

三、您如何管理自己的信息how to manage your information

3.1您可以在使用我们服务的过程中,访问、修改和删除您提供的注册信息和其他个人信息,也可按照通知指引与我们联系。您访问、修改和删除个人信息的范围和方式将取决于您使用的具体服务。例如,若您在使用地理位置相关服务时,希望停止分享您的地理位置信息,您可通过手机定位关闭功能、软硬件服务商及通讯服务提供商的关闭方式停止分享。

When you are using Growatt service, you can visit, modify or delete your registration information and other personal data, also you can follow the instruction to contact Growatt. The scope and method of you visit, modify and delete your personal information would depends on what type of service you choose. Like: if you used service concerned with location, and do not want to share you location, you can turn off GPS of your phone or let your ISP to turn off it.

3.2我们将按照本政策所述,仅为实现我们产品或服务的功能,收集、使用您的信息。如您发现我们违反法律、行政法规的规定或者双方的约定收集、使用您的个人信息,您可以要求我们删除。如您发现我们收集、存储的您的个人信息有错误的,您也可以要求我们更正。请通过本政策列明的联系方式与我们联系。

Growatt will follow this policy to achieve product or service functions to collect or use your data. If you find Growatt against the law, regulations or agreement to use your personal information you can ask Growatt to delete your information. If you find Growatt collect or store wrong personal information you can ask for modification. Please contact Growatt with contact detail in this policy.

3.3在您访问、修改和删除相关信息时,我们可能会要求您进行身份验证,以保障帐号的安全。

When you are visiting, modifying, deleting your personal information, Growatt may ask you to do the authentication to ensure the safety of your account.

3.4请您理解,由于技术所限、法律或监管要求,我们可能无法满足您的所有要求,我们会在合理的期限内答复您的请求。

Please understand as there are terms from technical part, law or supervision, Growatt may not fulfill all your needs, Growatt will answer your request in a reasonable period of time.

四、我们分享的信息how we share information

我们遵照法律法规的规定,对信息的分享进行严格的限制。例如:

Growatt comply with local law and regulation, has strict limitation on information sharing, like:

4.1经您事先同意,我们可能与第三方分享您的个人信息;

With your permission Growatt may share your personal information to third-party.

4.2仅为实现外部处理的目的,我们可能会与第三方合作伙伴(第三方服务供应商、承包商、代理、广告合作伙伴、应用开发者等,例如,代表我们发出电子邮件或推送通知的通讯服务提供商、为我们提供位置服务的地图服务供应商)(他们可能并非位于您所在的法域)分享您的个人信息,让他们按照我们的说明、隐私政策以及其他相关的保密和安全措施来为我们处理上述信息,并用于以下用途:

For external processing purpose we may share your information to third-party cooperatepartners(Third-party service provider, subcontractor, distributor, advertisement partner, APP developer who may not in your local jurisdiction)

4.2.1 向您提供我们的服务;

Provide you our service.

4.2.2 实现“我们如何使用收集的信息”部分所述目的;

Achieve purpose of”how Growatt use collected information” part.

4.2.3 履行我们在《服务协议》或本政策中的义务和行使我们的权利;

Comply with Growatt” Service agreement” or this policy’ obligations.

4.2.4 理解、维护和改善我们的服务。如我们与第三方分享您的信息,我们将会采用加密、匿名化处理等手段保障您的信息安全。

Understand, approve and improve Growatt service. Like if Growatt use your data to third-party partner we will encrypt, cryptonym to protect your information.

4.3我们可能基于以下目的披露您的个人信息:

Growatt may revel your personal data for following reasons.

4.3.1 遵守适用的法律法规等有关规定;

Comply with local law and regulations.

4.3.2 遵守法院判决、裁定或其他法律程序的规定;

Comply with court decision or other regulations.

4.3.3 遵守相关政府机关或其他法定授权组织的要求;

Comply with requests from government or other legal organization.

4.3.4 我们有理由确信需要遵守法律法规等有关规定;

Growatt has reason to comply with law and regulation.

4.3.5 为执行相关服务协议或本政策、维护社会公共利益,为保护我们的客户、我们或我们的关联公司、其他用户或雇员的人身财产安全或其他合法权益合理且必要的用途。

To comply with service agreement or this policy, restricted in order to safeguard public interest, to protect Growatt, clients or other clients or employees safety or other legitimate

五、我们可能向您发送的信息 Growatt may send you message.

5.1信息推送

information push

您在使用我们的服务时,我们可能向您发送电子邮件、短信、资讯或推送通知。

When you are using Growatt service, Growatt may send you email, text message, message and push notification.

5.2与服务有关的公告

Announcement with service

我们可能在必要时(例如,因系统维护而暂停某一项服务时)向您发出与服务有关的公告。您可能无法取消这些与服务有关、性质不属于广告的公告。

When necessary(like system maintenance to pause certain service) Growatt will send you announcement about service, you may not cancel this announcement.

六、存储信息的地点和期限 Terms and location of information storage.

6.1存储信息的地点

location of information storage.

我们遵守法律法规的规定,将境内收集的用户个人信息存储于境内。

Growatt comply with law and regulations, all the domestic information would be stored in domestic area.

6.2存储信息的期限

Terms of information storage.

一般而言,我们仅为实现目的所必需的最短时间保留您的个人信息。但在下列情况下,我们有可能因需符合法律要求,更改个人信息的存储时间:

Generally, Growatt keeps your information for shortest time. But under following conditions Growatt may modify the storage time.

6.2.1 为遵守适用的法律法规等有关规定;

Comply with local law and regulations.

6.2.2 为遵守法院判决、裁定或其他法律程序的规定;

Comply with court decision or other regulations.

6.2.3 为遵守相关政府机关或法定授权组织的要求;

Comply with requests from government or other legal organization.

6.2.4 我们有理由确信需要遵守法律法规等有关规定;

Growatt has reason to comply with law and regulation.

6.2.5 为执行相关服务协议或本政策、维护社会公共利益,为保护我们的客户、我们或我们的关联公司、其他用户或雇员的人身财产安全或其他合法权益所合理必需的用途。

To comply with service agreement or this policy, restricted in order to safeguard public interest, to protect Growatt, clients or other clients or employees safety or other legitimate

当我们的产品或服务发生停止运营的情形时,我们将采取例如,推送通知、公告等形式通知您,并在合理的期限内删除或匿名化处理您的个人信息。

When Growatt product or service terminated, Growatt will use like push announcement, pubic announcement to inform you and delete or cryptonym you personal information.

七、信息安全 Information security

我们为您的信息提供相应的安全保障,以防止信息的丢失、不当使用、未经授权访问或披露。

Growatt will provide security to you information to avoid loss, improper using, unauthorized visiting or exposing it.

7.1我们严格遵守法律法规保护用户的信息。

Growatt will comply with local law and regulations to protect your information.

7.2我们将在合理的安全水平内使用各种安全保护措施以保障信息的安全。例如,我们使用加密技术(例如,TLS、SSL)、匿名化处理等手段来保护您的个人信息。

Growatt will provide suitable security protects to protect your information. Like Growatt will use encrypt technology(TLS, SSL), cryptonym to protect your information.

7.3我们建立专门的管理制度、流程和组织确保信息安全。例如,我们严格限制访问信息的人员范围,要求他们遵守保密义务,并进行审查。

Growatt set up special management system, procedures and organizations to protect your information. Like Growatt strictly narrow the authorized people, ask them to obey secrecy obligations and monitor them.

7.4若发生个人信息泄露等安全事件,我们会启动应急预案,阻止安全事件扩大,并以推送通知、公告等形式告知您。

If there is any personal information disclosure cases Growatt will start emergency preplan and will inform you with push announcement or public announcement.

八、适用范围Scope of work

我们的所有服务均适用本政策。但某些服务有其特定的隐私指引/声明,该特定隐私指引/声明更具体地说明我们在该服务中如何处理您的信息。如本政策与特定服务的隐私指引/声明有不一致之处,请以该特定隐私指引/声明为准。

All Growatt service would fulfill this policy. With certain service has its specialized privacy request, if there is difference between this policy and specialized privacy request, please follow the specialized request.

请您注意,本政策不适用由其他公司或个人提供的服务。例如,您通过使用帐号登录其他公司或个人提供的服务。

Please notice this policy is not fit for the service provided by other company or individuals. Like you login Growatt account to use other company or individual service.

您使用该等第三方服务须受其隐私政策(而非本政策)约束,您需要仔细阅读其政策内容。

If you use the third-party service you should accept their privacy policy, so you need read carefully.

九、您的数据如何在全球范围内转移 how you data transfer globally.

格瑞特是一家跨国公司,这意味着,格瑞特收集的您的数据可能会在您使用产品或服务所在国家/地区、在格瑞特或其关联公司、子公司或服务提供商、业务合作伙伴设有机构的其他国家/地区进行处理,或者受到来自这些国家/地区的访问。这些国家/地区的数据保护法可能不同。在此类情况下,我们会采取措施确保我们收集的数据依据本政策和适用法律的要求进行处理。包括当位于欧盟的数据主体的数据被转移至不被欧盟认可的同等数据保护水平国家或地区时,我们会使用各种法律机制,如签署欧盟委员会批准的标准合同条款或请求您对跨境转移数据的同意,或者在跨境数据转移之前实施数据匿名等安全举措。

Growatt is a multinational company which means Growatt may process your data in other country, the data protecting law may be different in these countries. Under this condition, Growatt would ensure the collected data comply with this policy and local law. Including the EU data transfer to non EU approved countries or areas, Growatt would use legal mechanism, like sign up EU Committee approved contract terms and conditions to ask your permission of transfer data.

十、你作为数据主体的权利 the right of data owner

在我们占有或处理你的个人数据的任何时点,你作为数据主体拥有下列权利:

When Growatt process or take your personal data at any time you have following rights:

• 访问权 - 你有权要求获得我们持有的关于你的一份资料。

Access right, you have the right to get your data from Growatt.

• 改正权 - 你有权改正我们持有的关于你的数据的不准确或不完整之处。

Correction right, you have the right to correct your data from Growatt if it is incomplete or incorrect.

• 遗忘权 - 在某些情况下,你可要求将我们持有的关于你的数据从我们的记录中删除。

Discard right, with certain conditions you can ask Growatt to delete your information

• 处理限制权 - 在某些条件下,适用对处理进行限制的权利。

Process limit right, under certain conditions you can ask Growatt to limit the process of your data.

• 可移植性权利 - 你有权将我们持有的关于你的数据传输到另一个组织。

Transfer right, you have the right to transfer your data from Growatt to another organization.

• 反对权 - 你有权反对某些处理类型,例如直接市场营销。

Reject right, you have the right to reject some process like direct marketing.

• 反对自动处理(包括分析)的权利 - 你还有权接受自动处理或分析的法律效果。

Reject auto process right you have right to reject auto process’s legal effect.

• 司法审查权:如果组织名称拒绝你在访问权下的申请,我们将向你说明原因。

Judicial examination power, if the organization reject your access right Growatt will explain the reason to you.

在处理你的个人数据时如有第三方参与,将发送上述全部要求。

When processing your personal data if there is involved for third party will send above requests.

十一、同意本政策acceptance of this policy

同意本隐私政策即为您允许我们处理您的个人数据,用于指定目的。格瑞特处理您的个人数据均需获得您的同意。如果我们请您提供敏感数据,我们将告诉您原因以及如何使用这些信息。你可在任何时间撤回同意(联系格瑞特,联系邮箱:service@ginverter.com)。

By accept this privacy policy means you allow Growatt to process your personal data for certain purpose. When Growatt process your personal data, Growatt already get your permission. If Growatt ask you to provide sensitive data, Growatt will tell you the reason and how to use the data, you can reject the request at anytime.(Contact email: service@ginverter.com)

十二、投诉Compliant

如果你希望针对格瑞特如何处理你的个人数据、或如何处理你的投诉进行投诉,你有权直接向监管机构以及组织名称的数据保护代表,数据保护官/GDPR所有者投诉。

If you want to complain how Growatt process your personal data or how to process your complaint you have the right to complain to regulatory authority, organization data protection representative, data protection office or GDPR owners

十三、联系我们Contact Growatt

如您对本政策或其他相关事宜有疑问,您可根据我们提供的指引,填写相关资料,将您的问题发送至service@ginverter.com。我们将尽快审核所涉问题,并在验证您的用户身份后予以回复。

If you have any doubt or other matters you can follow our instruction fill up the formand send your doubt to service@ginverter.com. After verify your user identification Growatt will reply your question as soon as possible.

十四、变更 Modify

我们可能适时修订本政策内容。如该等变更会导致您在本政策项下权利的实质减损,我们将在变更生效前,通过在页面显著位置提示、向您发送电子邮件等方式通知您。在该种情况下,若您继续使用我们的服务,即表示同意受经修订的政策约束.

Growatt may modify this privacy policy. If the modification may cause your loss Growatt will inform you by email or reminder at front page, under this condition if you still use Growatt service means you accept our modifications