Shenzhen Growatt New Energy Technology Co., Ltd. (hereafter referred to as Growatt or us) is committed to the research, development, production and sales of solar inverters, and also provides software monitoring and management services to customers. Growatt respects your corporate privacy rights. Refers to any information that refers to a recognized or identifiable person ("data subject"). This service agreement is designed to explain how we collect, share and use your business information and how you exercise your privacy rights. We will use and process your personal data to the extent applicable to applicable data protection and data security laws. If you have any questions or concerns about our use of your business information, please contact us through the contact details shown in this service agreement.
Email address: service@growatt.com
In order to provide enterprise online services(monitoring user equipment, displaying equipment operating information and modifying equipment parameters), Growatt collects only informations. such as your name, address, phone number, and email address, as well as aggregated usage data associated with your account.
Administrator data refers to information that identifies an enterprise when used alone or in combination with other information. This data will be submitted directly to us when you use our website, products or services, and when interacting with us, for example, when you create an account or contact us for support; or we record how you interact with our website, products, services, for example, through technologies such as cookies, or receiving usage data from software running on your device. The data we collect depends on how you interact with Growatt, the websites you visit or the products and services you use, including name, gender, business name, address, email address, phone number, login information (account number and password).
We also collect the information you provide to us and the content of the messages you send us, such as the information you enter or the questions or information you provide to receive customer support. You may be required to provide your business data when using our products or services. you may choose not to provide corporate data, but if you choose not to provide it, we may not be able to provide you with the product or service, or respond to or resolve the issue you are experiencing. Users have the right to provide information and can choose not to provide information. The platform needs to inform the consequences. After the user knows the consequences (such as not being able to enjoy a certain service), if the information is not provided, the user needs to bear the consequences.
Collecting this information allows us to better understand the user's device information and their operating habits. We use this information for internal analysis purposes to improve the performance of our systems and equipment ,such as monitoring whether there are a large number or common error reports on user devices, and improving system interaction to better cater to user operating habits. The user personal information is encrypted.
In general, we will only use the collected corporate information for the purposes described in this privacy notice or for the purpose we explain to you when collecting corporate information.
We may disclose your business information to the following categories of entities:
(1) . Our group companies, who deal with corporate information in other ways, for the purposes described in this privacy notice, or when we collect your business information.
(2) . Third-party organizations, such as distributors and installers, who will provide services to your business, such as power station operations. There’s no sharing with external third-party companies, data is only used within the company.
(3) . We believe that you need to provide your company information for the following reasons: Disclosure to any competent law enforcement agency, regulatory agency, government agency, court or other third party is necessary to protect the vital interests of you orother situations provided by law.
(4). Disclose to anyone else after obtaining your consent.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Website owners use cookies extensively to make their websites run efficiently, run more efficiently, and report information to them.
Our purpose of enabling cookies is the same as that of most websites or Internet service providers to enable cookies, which is to improve the user experience. With cookies, websites can remember a single visit (using a session cookie) or multiple visits (using a permanent cookie). With cookies, websites can save settings such as the language of a computer or mobile device, font size, and other browsing preferences. This means that users do not have to reconfigure user preferences every time. If a website does not use cookies, the website treats them as new visitors each time they open a web page. For example, if you log in to one website and go to another page, the website will not recognize you and you will be logged out again. We do not use cookies for any purpose other than those stated in this policy. You can manage or delete cookies based on your preferences.
We will not use cookies for any purpose other than those described in this policy. You can manage or delete cookies according to your preferences. For details, see AboutCookies.org. You can clear all cookies saved on your computer, and most web browsers have a feature to block cookies. If you do not want us to use cookies to provide you with services in the future, you can contact our customer service specialist to delete your cookies.
You should ensure that all corporate data submitted is accurate. We will do our best to maintain the accuracy and completeness of our corporate data and update it in a timely manner.
In case of applicable legal requirements, you may
(1) Have access to the specific corporate data we hold about you;
(2) Require us to update or correct your inaccurate company data;
(3) Reject or restrict us from using your company data;
(4) Ask us to delete your company data.
If you would like to exercise the relevant rights, please email us. To be safe, you may need to provide a written request
You are also entitled to withdraw your consent at any time when Growatt processes your business data based on your consent, as required by applicable law. However, the withdrawal of consent does not affect the legality and effectiveness of our processing of corporate data based on your consent prior to cancellation, nor does it affect our ability to process your business data based on other appropriate justifications.
If you believe that our processing of your business information does not comply with applicable data protection laws, you can contact a legal data protection agency. Contact information for BRAZIL data protection agencies （Autoridade Nacional de Proteção de Dados or Procon）
We use the appropriate technical means and organizational measures to safeguard the corporate information we collect. The steps we take are designed to provide you with a level of security that matches the risk of processing your business information. The specific measures we take include Secure Sockets Layer (SSL) encryption to ensure that your data is securely transferred from your browser to our network system.
Growatt is a multinational company, which means that your company data collected by Growatt may be processed in the country where you use the product or service, in Growatt or its affiliates, subsidiaries or service providers, Business partners located in other countries of the organization or are accessed from these countries. Data protection laws may vary in these countries. In such cases, we take steps to ensure that the data we collect is processed in accordance with the requirements of this policy and applicable laws. Including when the corporate data of the data subject located in Brazil is transferred to a country or region of the same level of data protection that is not recognized by Brazil, we use various legal mechanisms, such as signing the standard contract terms approved by the Brazilian Commission or requesting your consent for cross-border Transfer of corporate data or security measures such as data anonymity prior to cross-border data transfer.
We store business information collected from you based on our ongoing and legitimate industry needs (such as providing you with the services you need or complying with applicable legalrequirements)
If we do not process your corporate information for ongoing legal industry needs, we will delete or anonymize it. If this is not possible (for example, because your business information is already stored in the backup archive), then we will Store your business information securely and avoid further processing before you can delete it.
At any point in time we possess or process your personal data, you have the following rights as a data subject:
Access: You have the right to ask for a copy of the information we hold about you.
Right to Correct: You have the right to correct any inaccuracies or incompleteness we hold about your data.
Right to forget: you may request that the data we hold about you be removed from our records.
Handling Restrictions: the right to restrict processing is applied.
Portability rights: You have the right to transfer the data we hold about you to another organization.
Right of objection: You have the right to object to certain types of processing, such as direct marketing.
Right against automatic processing (including analysis): You also have the right to accept the legal effects of automatic processing or analysis.
Judicial review rights: If the organization name rejects your application under authorization, we will explain the reason to you. You have the right to file a complaint as described in clause 10 below.
All of the above requirements will be sent if a third party is involved in processing your personal data.
By agreeing to this Privacy Notice, you are allowing us to process your corporate data for specific purposes. Growatt needs your consent to process your business data, but agrees that it must be given explicitly. If we ask you to provide sensitive data, we will tell you why and how to use it. You can withdraw your consent at any time (contact Growatt, contact email: service@growatt.com).
If you wish to file a complaint about how Growatt handles your personal data or how to handle your complaint, you have the right to file a complaint directly with the regulatory agency and the data protection representative of the organization name, Data Protection Officer/LGPD owner.
We may update this Privacy Notice from time to time to accommodate legal, technical or commercial developments. When we update this privacy notice, we will notify you in an appropriate manner to comply with our revised meaning. If applicable data protection laws require us to obtain your consent in the substantive amendment of the privacy notice, we will comply with the law.
If you have any questions, comments or suggestions, please contact us at service@growatt.com.
Welcome to use Online Service System, hereinafter referred to as this System!
The Online Service System User Agreement (hereinafter referred to as "the agreement") applies to users using this System. Please make sure to read carefully, fully understand the contents of the terms, especially for the corresponding terms of limitation or exemption, as well as a separate agreement to open or use a service, and choose to accept it or not.
1.1 The legal document you are reading is an agreement between you (or user, buyer, etc.) and us. This Agreement is solely between you and us.
1.2 Please read this agreement carefully. This system can only be officially used after obtaining your consent.
1.3 Any services provided by this website are aimed at users who access this website from any region in the world; you are not allowed to tamper with this website and attack this website. We reserve the right to prevent your use of the Site and Services in accordance with applicable law.
1.4 To access this website or accept services or implement any purchases, you need to voluntarily provide a computer or other necessary equipment, Internet connection and related telecommunication connections. We are not responsible for any telephone, telecommunications or other charges that you may incur.
2.1 Users can register and use the services provided by the Company through this website. The user must sign a contract (with the order number and customer name (company name)) at the time of purchase of the company's equipment. After successful registration, the user will be given an account number and corresponding password. The user has the right to use the account, but its ownership belongs to the company.
2.2 Users shall keep their account numbers and passwords by themselves, and you are responsible for maintaining their confidentiality and security. The right to use the user account and password belongs to the initial applicant registrant. If you disclose your username and password to any person, that person is authorized to use the Services and the Site (and/or transact through the Site) as your agent. If you do not want to continue to use our software or services in the future, you can contact our customer service specialist to cancel your account, at which time your data will be deleted from the database. Please note that if your password is leaked for your reasons, you are responsible for it. If you suspect that your account information has been compromised, please contact Growatt.
2.3 Users should provide complete, true, accurate and up-to-date corporate information, which is essential for using the company's services and recovering lost accounts and passwords. If the problems caused by the untrue registration information are borne by the user, the company does not assume any responsibility, and has the right to suspend or terminate the account of such user.
2.4 If the user account and password are illegally used by others or any other security problems occur, the user shall immediately notify the company. After receiving a notice from the User requesting to take measures to suspend the login and use of his/her account, the Company shall require the User to provide and verify valid personal identity information consistent with his/her registered identity information. If the Company verifies that the valid personal identity information provided by the user is consistent with the registered identity information, it shall promptly take measures to suspend the login and use of the user account. If the user does not provide his/her personal valid identity document or the personal valid identity document provided by the user is inconsistent with the registered identity information, the company has the right to refuse the user's aforementioned request.
2.5 The Company shall not assume any responsibility for the illegal use of the account, password or by others due to hacking or the fault of the user.
2.6 Any organization or individual who illegally registers an account on this website to produce, copy, publish or disseminate information content shall use its real identity, and shall not register with false or fraudulent resident identity information, enterprise registration information, organization code information, etc.
2.7 The Company will establish and improve the user information security management system to ensure the security of user information.
3.1 The details of this System online service are provided by our company according to the actual situation. The company reserves the right to change, suspend or terminate part or all of its services.
3.2 This System is designed to provide users with remote monitoring solutions for photovoltaic power stations. For the consideration of operating costs, it may provide differentiated services according to the development of the company's business, and some services or functions involve payment. At the same time, it does not rule out the possibility that free services will be cancelled in the future. In this case, the company will make a clear prompt on the relevant page. If the user does not agree to pay the fee, he may not accept the relevant network service.
3.3 Besides the related network services provided by the Company, the device (e.g. computers, modems and other devices related to Internet access) and the costs (e.g. telephone and Internet charges for Internet access) related to the related network services shall be paid by the users themselves.
3.4 Users should use authentic software to receive network services.
4.1 The User is fully responsible for all activities and events that occur on or through its account (including but not limited to any content posted by the User and any consequences arising therefrom).
4.2 The User shall undertake not to use or allow any other person to use the services provided by us or the Website to engage in the following activities (but not limited to): send or receive any material that is illegal, illegal, contrary to public morality and morals, infringing and interfering with the rights and interests of others, technically harmful, or without our or third party's permission and/or approval; intercept or attempt to intercept any information transmitted through telecommunications systems; use it for purposes other than our intended purpose; constitute or induce conduct that could be considered unlawful, criminal or otherwise illegal or violate the rights of any third party; or otherwise inconsistent with generally accepted practices regarding the Internet and other networks.
4.3 The User undertakes not to use the services provided by us and the Website (including but not limited to) in the following ways: fraud; providing false information; attempt to circumvent our security settings or network systems; obtain information about the services or websites we provide in a manner that causes an unreasonable load on our computer systems or facilities, or engage in actions that may cause such a situation to arise; Implement any form of network monitoring to intercept information that is not relevant to you; Send email messages without the consent of others; unauthorized use or falsification of email headers; comprehend, send or forward malicious mailings, or pyramid scheme materials of any kind (whether or not the recipient wishes to receive such messages); engage in any illegal activity; engage in any action that we believe will restrict or interfere with any other customer's normal use of the Site ,our services and violation of this Agreement.
4.4 The User agrees to accept the promotion of goods or other commercial information sent by the Company to the Customer by email or other means. The company has the right to place various commercial advertisements or any other type of commercial information in various ways in the process of providing network services After obtaining the consent of the user, The company has the right to invest in advertising.
4.5 In the process of using the online services of this website, the user must follow the following principles:
4.5.1 Comply with relevant laws and regulations ofBrazil;
4.5.2 Do not use the network service system for any illegal purpose;
4.5.3 Comply with all network protocols, regulations and procedures related to network services;
4.5.4 Do not use the online service system of this website to carry out any behavior that may adversely affect the normal operation of the Internet;
4.5.5 Do not use the online service system of this website to carry out any behavior that is detrimental to the company;
4.5.6 If any illegal use of the user account or security breach of the account is discovered, the Company shall immediately notify the Company.
4.6 User Undertakings
Users are solely responsible for the content they post. The User's use of the Services must comply with all local, national and international laws applicable to the Services:
4.6.1 Users must comply with the relevant laws and regulations of Brazil when providing services on this website, and shall not produce, copy, publish or disseminate information on the pages of this website or using the services of this website, including but not limited to the following information:
4.6.2 The User shall not interfere with the services of the Website in any way.
4.6.3 Users shall bear legal responsibility for their own behavior in the process of using the services of this website. The form of legal liability borne by the user includes, but is not limited to, compensation for the infringed, and after the company first bears the administrative penalty or tort damage liability caused by the user's behavior, the user shall give the company an equal amount of compensation.
4.7 When the user logs in to the website or accepts other services provided by the company using the user account and password obtained under this agreement, the user shall abide by the relevant service agreement and usage rules of the website or service, and the user shall be deemed to accept the relevant service agreement and usage rules when logging in to the above website or accepting the above service items.
4.8 Although we will endeavor to provide you with uninterrupted services, the provision of services and access to the Website may be unexpectedly suspended, restricted or terminated. We cannot guarantee that your acceptance of the services provided by us or the use of this website will be uninterrupted; There can be no assurance that any information transmitted through this website will be accurate, reliable or timely; There is no guarantee that this website is free from viruses or other malicious programs implanted by third parties. The Company shall not be liable for such cases.
4.9 We reserve the right to change, modify, replace, discontinue or remove any information or services/products or services we provide through this website at any time, and where user privacy regulations are involved, we will provide services with your consent. Your access to the Site and/or your receipt of services may also be restricted by repairing, maintaining or installing new facilities or introducing new services. We will restore your visit as soon as possible. We are not responsible for the functioning of your browser or other third-party software.
4.10 We reserve the right to block, edit or remove any material that we believe may give rise to a breach of this Agreement.
4.11 As soon as we become aware of any errors or omissions, we will do our best to correct them as soon as possible. However, we cannot guarantee that the Services or the Site will be error-free, and we will not be liable for such errors or omissions unless applicable law provides otherwise. If there is an error or omission, please report it to us immediately at the following e-mail address: sales@growatt.com.
5.1 All intellectual property rights in the Website and the Services, the information content in the Website or as the content of the Services, our databases, all website designs, text and graphics, software, photographs, videos, music, sound and combinations thereof, and all software compilation, related source code and software (including applets and scripts) are the property of us (or our licensors). You may not, and do not intend to acquire, such intellectual property rights. You may not copy, alter, copy, transmit or use any material or content on this website for commercial purposes without our separate written permission.
5.2 All rights (including goodwill and trademarks) contained in our names are owned by us (or our licensors). Other product and company names mentioned in this website are trademarks or registered trademarks of their respective owners. The authors of literary and artistic works on the pages of this website have declared themselves to be the authors of such works and thus enjoy the relevant moral rights.
5.3 Any text, graphics, audio, video or software contained in the Services (including but not limited to charts, animations, audio, video, interface actuals, data and programs, codes, documents) and other information or materials contained in the Services are protected by relevant copyright laws, trademark laws or other laws and regulations, and users shall not use such information or materials in any way without the written consent of relevant right holders.
5.4 This Agreement does not grant the User the right to use any trademark, service mark, logo, domain name or other distinctive brand feature of the Website.
5.5 Except as expressly permitted by this Agreement, the User shall not modify, sell, distribute, copy, create derivative works or use the above acts for commercial purposes in any form or by any means.
6.1 If you believe that your intellectual property rights or other legitimate rights and interests have been infringed, please provide the following information to the Company:
(1) Proof of ownership of intellectual property rights or other legitimate rights and interests in the allegedly infringing content;
(2) The specific subject qualification and valid contact information of the right holder, including the individual's name, copy of ID card or passport, copy of business license or other qualification certificate of the unit, mailing address and telephone number, etc.;
(3) the location of the allegedly infringing content on the Site;
(4) a detailed description of the infringement;
(5) Add the following statement on the authenticity of the content of this notice to the notice of rights: "All consequences caused by the above request of me/the company have nothing to do with Shenzhen Growatt New Energy Co., Ltd., and shall be borne by me/the company.
(6) After signing or affixing the ownership certificate and declaration, please send the right letter to the following email address: sales@growatt.com.
6.2 After receiving the notice from the right holder, the Company shall, based on reasonable judgment, decide whether to delete such content that infringes the intellectual property rights or other legitimate rights and interests of others.
7.1 Under the premise of obtaining your consent and authorization, the company has the right to conduct technical analysis of your user database and make commercial use of the user database that has been analyzed and collated, for example, we will make your data into a large screen display through data processing and rendering, which can intuitively and effectively monitor your equipment in time to ensure efficient operation and equipment safety, in this process the data is processed within the company, and no third-party company participates in your data processing.
7.2 Without the permission of the User, the Company shall not disclose or share the name, personal valid ID number, contact information, home address and other personally identifiable information in the User's registration information to any third party, including but not limited to the following exceptions:
7.2.1 The User authorizes the Company to disclose;
7.2.2 The Company is required to disclose by relevant laws and regulations;
7.2.3 The judicial or administrative authorities require the Company to provide information based on legal procedures;
7.2.4 When the Company initiates litigation or arbitration with the User in order to protect its legitimate rights and interests;
7.2.5 When providing the User's personal identification information in response to the legal request of the User's guardian;
8.1 If you use (or others use with your consent) the Website or Services in violation of this Agreement, we reserve the right to suspend your use of the Services, access to the Website and/or purchase of Services/Products, in whole or in part. We will confirm the identity of any person who violates this Agreement and disclose it at the request of and in full cooperation with the relevant authorities.
8.2 We are entitled at any time by law, in whole or in part:
(1) discontinue the provision of services and/or use of the Website;
(2) suspend your use of the Services and/or the Website;
suspend the use of the Services and/or the Website by any person we believe is relevant to you, in whatever way;
and terminate this Agreement immediately (including but not limited to) in the following circumstances: your violation of this Agreement; We have reasonable grounds to suspect that you have, may or will breach the terms of this Agreement; or we have reasonable grounds to suspect that you may have deceived or are cheating us or a third party. Our right to terminate this Agreement shall be without prejudice to any other rights or remedies we may have prior to termination of this Agreement arising out of your breach of this Agreement or to which we would have been entitled.
8.3 You shall be liable for compensation for all losses, liabilities or expenses incurred by us (including but not limited to any claim or legal process brought against us by any person due to the following reasons) caused by the following reasons (including but not limited to):
(1) improper use of the Services or the Website by you or anyone authorized by you;
(2) improper use of the Services/Goods by you or anyone authorized by you;
(3) Any person who uses the Services or this website inappropriately through your username and password;
You or anyone authorized by you violates the provisions of this Agreement.
8.4 If the network service needs to be suspended due to the need for system maintenance or upgrade, the Company will notify it in advance as far as possible.
8.5 If the User provides false registration identity information, or commits an act that violates this Agreement, the Company shall notify the User and inform the User of the suspension period when taking suspension measures, the suspension period should be reasonable, and upon the expiration of the suspension period, the Company shall restore the service to the User in a timely manner.
8.6 The Company reserves the right to suspend or terminate part or all of the network services at any time without prior notice to the User, and the Company shall not be liable to the User or any third party for any loss caused by the interruption or termination of all services.
9.1 We shall not be liable for:
(1) the accuracy, completeness or suitability of any information obtained through the use of the Services or the Website;
(2) We do not guarantee that the network service will meet the requirements of users, nor do we guarantee that the network service will not be interrupted, nor do we guarantee the timeliness, security and accuracy of the network service;
The Service will be uninterrupted, timely, secure or error-free;
The user agrees to protect and protect the interests of the company and other users, and if the user violates the relevant laws, regulations or any other third party caused losses to the company or any other third party, the user agrees to bear the liability for damages caused thereby.
All notices under this Agreement may be made by posting on important pages, by e-mail or by regular mail; Such notice shall be deemed to have reached the addressee on the date of sending.
12.1 The copyright of this agreement belongs to Shenzhen Growatt New Energy Co., Ltd., and the company reserves the right to interpret and modify this agreement.
12.2 This Agreement constitutes the entire agreement between the parties on the matters agreed in this Agreement and other related matters, and does not give the parties to this Agreement other rights except as provided in this Agreement.
12.3 If any provision of this Agreement is wholly or partially invalid or unenforceable for any reason, the remaining provisions of this Agreement shall remain valid and binding.
12.4 The conclusion, execution and dispute resolution of this Agreement shall be governed by the laws of Brazil , excluding its conflict of laws provisions. If there is a dispute between the User and the Company regarding the content related to this Agreement, the two parties shall try their best to negotiate amicably,12.5 The headings in this Agreement are for convenience only and have no legal or contractual effect.
12.6 If you have any comments about Shenzhen Growatt New Energy Co., Ltd., you are welcome to contact: Growatt | Global Leading Distributed Energy Solution Provider.
12.7 OSS systems are intended only for installation and distribution companies. Private end users cannot register or use it.
12.8 This
Agreement
provides
additional
information
or
documentation
(if
applicable)
on
the specific
mechanisms
implemented
to
ensure
compliance
with
the
requirements
for
internationa
ldata
transfers
from
Brazil to
third
countries under
Brazil's
General
Personal Data
Protection
Law LGPD) (e.g.,
data
protection agreements,
contractual
clauses, binding
corporate
rules, any
form of
consent obtained
from
the Customer
or
data subiect
for
cross-border
data
transfers,
if
any). applicable
to
the
LGPD,
and
in
the
event
of
a
conflict
between the a
greement
and
the
LGPD,
the LGPD
shall
prevail.
12.9Users
should pay
attention to
the selection
when registering
the region.In
case of
dispute, it
will depend
on the
laws generally
applicable in
the
local
country,
including China/Worldwide
(except
China and
Brazil)/Brazil,
etc. (general
rules
are met).
Copyright © 2022 Growatt New Energy Technology CO.,LTD